Plain-English Client Agreement
This document is sent to every client before any project begins. It covers what is included, what is not, and what both parties are responsible for. No legal jargon. No surprises.
Scope of Work
The standard mybitness website package includes:
- A custom-built website of up to six pages
- Copywriting for all pages — we write, you review and approve
- Local SEO setup: schema markup, meta titles and descriptions, sitemap, Google Search Console submission
- Google Business Profile: created, verified, and fully optimised
- Contact form, connected and tested
- SSL certificate and HTTPS configuration
- Mobile and tablet testing on real devices
- One round of post-launch revisions (text and image changes, up to two hours of work)
- Full handover of all credentials and files on launch day
The precise scope is confirmed in the discovery brief, completed before the project begins. Anything not listed above is outside the standard scope and will be quoted separately before any work is done.
Intellectual Property & Ownership
On receipt of the final payment, full ownership of all code, design files, written content produced by mybitness, and all digital assets transfers to the client. mybitness retains no claim over any element of the delivered website.
This means: you can take the site to any developer, move it to any host, and modify it however you wish. Nothing is locked to mybitness's systems or requires our continued involvement to function. The domain is registered in your name. The hosting account is in your name. The Google Business Profile is in your name. All passwords and credentials are handed over on launch day.
Payment Terms
50% on project commencement
Paid when you confirm you want to proceed. This starts the 14-day build clock.
50% on site delivery
Due when we share the completed site for your review. We do not require payment until you have seen the finished result.
No payment before launch
The final 50% is not due until you have reviewed the site. You are not committing to the full amount until you are satisfied with what we have built.
Revision Policy & Scope Changes
Included revisions: One structured round of revisions is included after the completed site is delivered. This covers text changes, image replacements, colour adjustments, and minor layout changes — up to two hours of work.
Structural changes: If you want to change the site's structure significantly — adding new sections, restructuring the service pages, or changing the overall design direction — this is quoted separately before any work is done. We will tell you the cost and you approve it before we proceed.
Additional pages: The standard build includes up to six pages. Additional pages are available at £75 per page, agreed before the project begins.
Mid-project changes: If you want to change something before the site is delivered — adding a service you forgot to mention, updating your logo, changing a page structure — let us know as soon as possible. Minor additions are absorbed where possible. Significant changes that affect the build timeline are agreed and priced before we proceed.
Timeline & Delays
Target delivery: 14 working days from receipt of the completed discovery brief and the 50% deposit. Both must be received before the build clock starts.
What the 14 days requires from you: The completed discovery brief (typically 20 minutes to complete), and any photos or logos you want to include. If we need something from you mid-build, we will ask once. We will not chase repeatedly.
If we are delayed: We will tell you proactively — not wait for you to chase. If the delay is on our side, the timeline is extended without additional charge. If the delay is caused by missing information or approvals from your side, the timeline adjusts from when we receive what we need.
Communication
Primary channel: Email. All project communication takes place by email so there is a written record. For urgent matters (site down, form not working after launch), call Paul directly on 07747 777803.
Response time: We aim to respond to all emails within one working day. For post-launch support issues, we target same-day response and resolution within 48 hours for non-urgent matters.
Project updates: You will receive an update at day 3 (brief reviewed, build commenced), day 10 (preview link shared for early feedback), and day 14 (completed site delivered for review). You do not need to chase for these — they arrive unprompted.
Growth & Care Plan Terms
The Growth & Care Plan at £79.99/month is entirely optional. It is available from day one and covers hosting, security monitoring, monthly content updates, and Google Business Profile management.
No minimum term. Cancel any time with 30 days' notice.
On cancellation: All hosting files are transferred to your preferred provider within five working days at no charge. You keep the site. You keep everything. Nothing is withheld.
What is not included in the care plan: New pages (£75 per page), structural design changes, e-commerce or booking system integration, Google Ads management, and copywriting beyond the included monthly content update.
What Is Not Included
To be clear about what falls outside the standard £799 scope:
If your project requires any of the above, we will tell you on the first call — before you commit to anything.
Questions about the agreement before you decide? Ask directly.